TLDR: It most certainly is.

Trendy Butler is a terrible business model.

Trendy Butler sent me two shirts that were laughably bad. I tried them on to show my wife just how awful. She laughed at me.

Trendy Butler WILL NOT give you a refund if you’re unsatisfied.

Now Trendy Butler is laughing, all the way to the bank with my money.

Yes, I was intrigued by the price. Yes, I was motivated to purchase subscription clothing because I hate going to the mall and being run over by a marauding mob of morons chasing Pokemon on their phones with a blatant disregard for human life – mine or theirs.

No, I was not expecting there to be zero course of action for a refund from Trendy Butler when the clothes arrived and were not up to snuff.

First, there were zero instructions included in the package. Not even an invoice. Nothing. Being my first time using their service, it would have been nice to know that should I remove a tag in order to try on the shirt that it would null any opportunity for a return or refund.I’m sure it was buried in the terms & conditions in the footer of their website. In 6 point font size, of course.

Second, after engaging in an email exchange with a support agent, I was repeatedly apologized to but given no recourse. After stewing in my frustration juices for a few days, I wrote her back and asked to have my case escalated to speak with a manager, who called after 2 days.

MEANWHILE, a charge for the clothing was placed on my credit card for $65. The manager, also apologetic, was “willing to step outside of their policy” but I was told I would have to pay for the return shipping and that a refund was not possible.

MEANING that I would have to endure another crappy, poorly made batch of clothes until I managed to have a stranger send me something I might find wearable.

Major, major service design fail, say nothing of the customer service fail.

Do yourself a favor fellow consumer and avoid this business with extreme prejudice. Trendy Butler is neither trendy, nor service-focused.

And isn’t that what we expect any good butler to be?

Pedram A.

My name is Amy Roper and I am writing to you on behalf of East Point Academy, a Mandarin immersion public charter school in West Columbia, SC. Our school serves over 500 students between the ages of three and 11.

I have recently become acquainted with your business and I would love the chance to share your company with our school parents and supporters. Would you be willing to donate to our school Chinese New Year Celebration and Silent Auction to be held this coming February?

Our school is a non-profit organization under Section 501(c)(3) of the Internal Revenue Code, so your donation is fully tax-deductible. Our U.S. Tax ID number is 26-4384008. Your business will noted in our auction catalog as well as linked to on our website, blog and social media page. You may send donations to Amy Roper, East Point Academy, 1401 Leaphart St, West Columbia, SC 29169

Our school is providing a wonderful education to students across all socioeconomic lines, but we are underfunded and are raising money to ensure our school has everything it needs to give our students the best possible start in life. Our PTO provides money for community events, classroom supplies and much needed materials to encourage our children’s education.

If you have any questions, please call me at 803-546-6288 Thank you for your consideration.

Sincerely,

Amy Roper
EPA PTO President